Passenger Handling Course


Airport Based Careers

On completion of the passenger ground handling training course, learners will be eligible to apply for ground positions within the aviation industry. These areas include Meet and Greets, Check-in, Boarding, Arrivals and/or reservations.  The chance of employment is increased as handling agents often prefer employing staff members who have Airline knowledge.

On successful completion, of the course, the learner will be presented with an Airport Passenger Handling certificate indicating competence. This certificate is recognized as we provide the learner with updated and current Aviation procedures and knowledge.

Although the training is no guarantee of employment we do have an understanding with some companies to contact us when they require trained staff.

The training modules which form part of the passenger ground handling training are:

  • Aviation General, Codes and Abbreviations, Airline terminology, Travel Documentation
  • Baggage Handling, Airport Environment – Hazards and Risks & Basic Ticketing
  • Aviation Medicine, HIV & AIDS and Handling of passengers with Special Needs
  • Dangerous Goods
  • Security Awareness
  • Interviewing Skills
  • Customer Resource Management, Conflict Management, Cultural Diversity